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Refund and Returns Policy

Overview

Refunds are provided at our sole discretion up to 30 days after purchase.  Refunds will not be provided after 30 days for any reason. To request a refund, email us at willow@willowrush.com.

Digital and download product sales are final, no refunds.  

If we revoke your access to the site, based on illegal sharing of any products or materials, you are not entitled to a refund.

For physical products, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If we approve a return request, we require a receipt or proof of purchase.

Please do not send your purchase back without approval, it will not be accepted.

Refunds

We will notify you of the approval or rejection of your refund. If your approved return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at willow@willowrush.com

Sale items

Sale items are subject to the same refund policy as regular priced products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at willow@willowrush.com

Shipping returns

When your return is approved, we will provide you with a shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at willow@willowrush.com for questions related to refunds and returns.